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CruiseDirect.com Wins Bronze STEVIE® AWARD in 2024 STEVIE AWARDS for Sales & Customer Service

APRIL 12, 2024

Morristown, NJ – CruiseDirect.com has received a Bronze Stevie® Award in the  Customer Service Department of the Year - Leisure & Tourism category in the 18th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. 

Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products, services, and solution providers.

“We are thrilled to receive the Stevie Awards for the second year in a row,” said John Maguire, CEO of CruiseDirect.com. “This award reaffirms our steadfast dedication to delivering exceptional customer service. We sincerely thank the judges and our loyal customers for their continued backing and confidence in CruiseDirect.com.”

“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller.  “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.  Nominations for the 2025 competition will be accepted starting this July.

For media inquiries, please contact:

Jope Mendoza, Promotions & Email Marketing Manager | jmendoza@cruisedirect.com

About CruiseDirect.com

CruiseDirect is an online cruise booking engine that makes the vacation planning process fast and friendly.  CruiseDirect uses the latest advances in technology, such as live pricing and availability, to simplify online cruise vacation research, planning, and booking.  The CruiseDirect website provides customers with rich, inspiring content to help ease the decision-making process and partners with the best cruise suppliers in the business to ensure that customers will always get the lowest price on their cruise vacations.  For more information, please visit https://www.cruisedirect.com/.

About The Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business.  Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 18th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.

 

Our Partners

International Voyager and Celebrity Cruises have been working together for the last 10 years, and we have been able to forge a successful partnership, mainly due to them having an elite executive team, cutting edge technology and dynamic booking engine. I am confident that this partnership will continue to thrive and evolve for ten more years and beyond.

Dondra Ritzenthaler

Senior Vice President, Sales
Celebrity Cruises
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Cruise Direct and Costa Cruises have enjoyed a longstanding business relationship driven by their team's passion for the industry, their clients and our guests. They are experts at matching their cruise clients to the appropriate product thus insuring an enjoyable and memorable vacation experience. We appreciate their knowledge and enthusiasm for Cruising Italian Style on Costa which has resulted in outstanding customer satisfaction.

‎Scott Knutson

VP Sales & Marketing
Costa Cruises
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International Voyager continues to evolve and excel in a very fast paced and ever changing industry. John Maguire and his team deliver our brand as well as their customers with cutting edge technology and personal touch service. International Voyager’s team is creative, goal driven and will buck the status quo. It is these attributes that distinguish International Voyager from other travel companies and why we hold them in high regard. 

Adolfo Perez

Senior Vice President
Carnival Cruise Line
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International Voyager is an incredible partner to Royal Caribbean. They know the importance of having a human touch in this industry, even when operating as an online travel agency. Customer service comes first for them and it’s clearly taken them far. Simply by ensuring that each and every customer is satisfied, they’ve built a following of loyal repeat clients. Royal Caribbean couldn’t ask for a more trusted partner to plan our guests’ crusie vacations.

Vicki Freed

Senior Vice President
Royal Caribbean International
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International Voyager has been a valuable member of Vacation.com and we are very proud of the relationship we share with them. They are very passionate about selling travel and are focused on selling Vacation.com preferred suppliers. They also recognize the value of their Vacation.com membership by taking full advantage of programs we offer. We enjoy working with International Voyager and look forward to continued success.

John Lovell

President
Travel Leaders Network and Leisure Group
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Norwegian Cruise Line has enjoyed a great decade long relationship with International Voyager. They have the unique quality of being able to handle large volume with personal, intimate service because of their flexible technology that matches marketing to customers based on their personal behavior.  The International Voyager team is also one of the most nimble teams in the industry, allowing them to take advantage of our ever-changing environment.

Andy Stuart

Former President & CEO
Norwegian Cruise Line
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Vacations Start Here

For over 15 years, more than 33 million visitors and over 500,000 clients have enjoyed our award-winning service here at International Voyager. We’re proud to say that we offer responsive, hassle-free vacation planning for global travelers. Our multi-lingual websites offer rich, inspiring content, but that’s not all. Our interactive maps, smart search filters, and dynamic packaging — combined with our simple planning and booking platform — means you get an industry-best experience.

We negotiate the best rates and deals from our premier international travel partners, too. Everyone deserves to relax — our flexible payment plans ensure it. We’re thrilled to inspire bucket lists, family reunions, honeymoons, and dream vacations.

That’s why Vacations Start Here.

Visitors33m +

CLIENTS500,000 +

Experience15yr +

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