CruiseDirect.com Receives Stevie Award for Excellence in Sales and Customer Service
February 26, 2018
MORRISTOWN, NJ – February 26, 2018 – CruiseDirect.com, the highest rated online cruise agency, received the Silver Award for Customer Service Department of the Year in the Leisure and Tourism category at the Annual Stevie Awards for Sales & Customer Service. The Awards recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Awards were presented at a ceremony in Las Vegas on February 23.
CruiseDirect.com is dedicated to excellent customer service. As part of their entry, they shared how they recommitted to this over the past year, pushing staff to deliver even better results for customers and making it a mission to continuously improve. The company’s efforts paid off – for the past 12 months CruiseDirect.om has held a consistent 4.6 Shopper Approved rating, an A+ rating with the Better Business Bureau and a 95% guest satisfaction rating while achieving their highest revenue in the company’s 15-year history. These initiatives did not go unnoticed, resulting in their Stevie Award.
“We are thrilled to be named a winner of the Stevie Awards for Sales & Customer Service,” said John Maguire, CruiseDirect.com CEO. “Our team has always provided excellent customer service, but over the past year we have made even greater strides to be the best in the business and it is very rewarding for the team to be recognized in this category.”
The Stevie Awards are the world's premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short order the Stevie has become one of the world's most coveted prizes.
For more information about CruiseDirect.com, visit https://www.cruisedirect.com or @CruiseDirectInc.
CruiseDirect.com is the world's highest-rated online cruise travel company. It is dedicated to providing its customers with access to exceptional deals on cruise vacations. The company works with the industry's leading suppliers, giving them access to special rates that they use to give customers great savings. Since 2001, CruiseDirect.com has helped half a million customers find the perfect cruise packages through their easy-to-navigate website. Their cutting-edge booking engine provides travelers with live pricing and availability, while their customer reviews, CDC ratings and illustrative maps offer more detailed information than any other booking site, making CruiseDirect.com a one-stop shop for all things cruise related.
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International Voyager continues to evolve and excel in a very fast paced and ever changing industry. John Maguire and his team deliver our brand as well as their customers with cutting edge technology and personal touch service. International Voyager’s team is creative, goal driven and will buck the status quo. It is these attributes that distinguish International Voyager from other travel companies and why we hold them in high regard.Adolfo Perez
Senior Vice President
Carnival Cruise Line
Cruise Direct and Costa Cruises have enjoyed a longstanding business relationship driven by their team's passion for the industry, their clients and our guests. They are experts at matching their cruise clients to the appropriate product thus insuring an enjoyable and memorable vacation experience. We appreciate their knowledge and enthusiasm for Cruising Italian Style on Costa which has resulted in outstanding customer satisfaction.Scott Knutson
VP Sales & Marketing
International Voyager and Celebrity Cruises have been working together for the last 10 years, and we have been able to forge a successful partnership, mainly due to them having an elite executive team, cutting edge technology and dynamic booking engine. I am confident that this partnership will continue to thrive and evolve for ten more years and beyond.Dondra Ritzenthaler
Senior Vice President, Sales
International Voyager is an incredible partner to Royal Caribbean. They know the importance of having a human touch in this industry, even when operating as an online travel agency. Customer service comes first for them and it’s clearly taken them far. Simply by ensuring that each and every customer is satisfied, they’ve built a following of loyal repeat clients. Royal Caribbean couldn’t ask for a more trusted partner to plan our guests’ crusie vacations.Vicki Freed
Senior Vice President
Royal Caribbean International
International Voyager has been a valuable member of Vacation.com and we are very proud of the relationship we share with them. They are very passionate about selling travel and are focused on selling Vacation.com preferred suppliers. They also recognize the value of their Vacation.com membership by taking full advantage of programs we offer. We enjoy working with International Voyager and look forward to continued success.John Lovell
Travel Leaders Network and Leisure Group
Norwegian Cruise Line has enjoyed a great decade long relationship with International Voyager. They have the unique quality of being able to handle large volume with personal, intimate service because of their flexible technology that matches marketing to customers based on their personal behavior. The International Voyager team is also one of the most nimble teams in the industry, allowing them to take advantage of our ever-changing environment.Andy Stuart
President & CEO
Norwegian Cruise Line