Press Releases

CruiseDirect.com Wins Gold for Customer Service Department of the Year - Leisure & Tourism at the STEVIE® Awards 2023

March 15, 2023

Morristown, NJ - CruiseDirect.com, the leading online cruise booking platform, has been named the Customer Service Department of the Year - Leisure & Tourism at the prestigious STEVIE® Awards 2023. The STEVIE® Awards recognize outstanding performances in the workplace worldwide and are widely regarded as the world's top honors for customer service, business development, and sales.

CruiseDirect.com's commitment to providing exceptional customer service is reflected in this award. The company's customer service team is composed of highly skilled and experienced professionals who are dedicated to providing personalized support to each and every customer. CruiseDirect.com's customer service department prides itself on its quick response time, attention to detail, and unwavering commitment to customer satisfaction.

"We are thrilled to receive this recognition for our customer service department," said John Maguire, CEO and President of CruiseDirect.com. "At CruiseDirect.com, we are passionate about providing our customers with the best possible experience, and this award is a testament to our team's hard work and dedication. We would like to thank the STEVIE® Awards for recognizing our efforts, and we will continue to strive for excellence in everything we do."

The STEVIE® Awards are judged by a panel of industry experts who evaluate the nominations based on several criteria, including customer service performance, innovation, and overall business achievements. Winning a STEVIE® Award is significant and demonstrates an organization's commitment to excellence.

The win for CruiseDirect.com comes as the leisure travel industry experiences a significant rebound following the lifting of travel restrictions and vaccine rollouts. With many people now feeling more comfortable traveling, the demand for leisure travel has surged. The cruise industry is expected to see a record number of bookings in the upcoming months as people look to make up for the lost time. CruiseDirect.com is well-positioned to meet this demand, offering a wide selection of cruise options and personalized support to ensure that customers have a stress-free and enjoyable travel experience.

 

About CruiseDirect

CruiseDirect is an online cruise booking engine that makes the vacation planning process fast and friendly.  CruiseDirect uses the latest advances in technology, such as live pricing and availability, to simplify online cruise vacation research, planning, and booking.  The CruiseDirect website provides customers with rich, inspiring content to help ease the decision-making process and partners with the best cruise suppliers in the business to ensure that customers will always get the lowest price on their cruise vacations.  For more information, please visit https://www.cruisedirect.com/.

Our Partners

Norwegian Cruise Line has enjoyed a great decade long relationship with International Voyager. They have the unique quality of being able to handle large volume with personal, intimate service because of their flexible technology that matches marketing to customers based on their personal behavior.  The International Voyager team is also one of the most nimble teams in the industry, allowing them to take advantage of our ever-changing environment.

Andy Stuart

Former President & CEO
Norwegian Cruise Line
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International Voyager has been a valuable member of Vacation.com and we are very proud of the relationship we share with them. They are very passionate about selling travel and are focused on selling Vacation.com preferred suppliers. They also recognize the value of their Vacation.com membership by taking full advantage of programs we offer. We enjoy working with International Voyager and look forward to continued success.

John Lovell

President
Travel Leaders Network and Leisure Group
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International Voyager is an incredible partner to Royal Caribbean. They know the importance of having a human touch in this industry, even when operating as an online travel agency. Customer service comes first for them and it’s clearly taken them far. Simply by ensuring that each and every customer is satisfied, they’ve built a following of loyal repeat clients. Royal Caribbean couldn’t ask for a more trusted partner to plan our guests’ crusie vacations.

Vicki Freed

Senior Vice President
Royal Caribbean International
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International Voyager and Celebrity Cruises have been working together for the last 10 years, and we have been able to forge a successful partnership, mainly due to them having an elite executive team, cutting edge technology and dynamic booking engine. I am confident that this partnership will continue to thrive and evolve for ten more years and beyond.

Dondra Ritzenthaler

Senior Vice President, Sales
Celebrity Cruises
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Cruise Direct and Costa Cruises have enjoyed a longstanding business relationship driven by their team's passion for the industry, their clients and our guests. They are experts at matching their cruise clients to the appropriate product thus insuring an enjoyable and memorable vacation experience. We appreciate their knowledge and enthusiasm for Cruising Italian Style on Costa which has resulted in outstanding customer satisfaction.

‎Scott Knutson

VP Sales & Marketing
Costa Cruises
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International Voyager continues to evolve and excel in a very fast paced and ever changing industry. John Maguire and his team deliver our brand as well as their customers with cutting edge technology and personal touch service. International Voyager’s team is creative, goal driven and will buck the status quo. It is these attributes that distinguish International Voyager from other travel companies and why we hold them in high regard. 

Adolfo Perez

Senior Vice President
Carnival Cruise Line
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Vacations Start Here

For over 15 years, more than 33 million visitors and over 500,000 clients have enjoyed our award-winning service here at International Voyager. We’re proud to say that we offer responsive, hassle-free vacation planning for global travelers. Our multi-lingual websites offer rich, inspiring content, but that’s not all. Our interactive maps, smart search filters, and dynamic packaging — combined with our simple planning and booking platform — means you get an industry-best experience.

We negotiate the best rates and deals from our premier international travel partners, too. Everyone deserves to relax — our flexible payment plans ensure it. We’re thrilled to inspire bucket lists, family reunions, honeymoons, and dream vacations.

That’s why Vacations Start Here.

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